At a GlanceDe un Vistazo
Full Refund
Within 30 days if product doesn’t work or isn’t as described
Partial
Annual subscriptions — prorated for unused months (Days 31–90)
No Refund
After 30 days, or if templates were used in a legal proceeding
Reembolso Completo
Dentro de 30 días si el producto no funciona o no es como se describió
Parcial
Suscripciones anuales — prorrateado por meses no utilizados (Días 31–90)
Sin Reembolso
Después de 30 días, o si las plantillas se usaron en un procedimiento legal
Digital Products PolicyProductos Digitales
All Pacific Build Compliance products are digital goods delivered instantly. Because templates are accessible immediately, we generally do not offer refunds for change-of-mind after access. We have generous exceptions for technical failures — see Sections 2 and 3.
Todos los productos de Pacific Build Compliance son bienes digitales entregados instantáneamente. Generalmente no ofrecemos reembolsos por cambio de opinión, con excepciones generosas para fallas técnicas.
When You CAN Get a Full RefundCuándo Sí Puede Obtener Reembolso
Full refund within 30 days if: product doesn’t work and we can’t resolve within 48 hours; material product error we can’t fix in 5 business days; product materially different from description; duplicate purchase; or unauthorized purchase.
Reembolso completo dentro de 30 días si: el producto no funciona y no podemos resolver en 48 horas; error material que no podemos corregir en 5 días hábiles; producto diferente a la descripción; compra duplicada; o compra no autorizada.
When You CANNOT Get a RefundCuándo NO Puede Obtener Reembolso
- Change of mind after accessing templates
- Templates already used in a lawsuit or dispute
- After 30 days of purchase (except annual subscriptions)
- Dissatisfaction with AI output alone — you can edit or regenerate
- Cambio de opinión después de acceder a las plantillas
- Plantillas ya usadas en una demanda o disputa
- Después de 30 días de la compra (excepto suscripciones anuales)
- Insatisfacción solo con el resultado de IA — puede editarlo o regenerarlo
Annual Subscription RefundsSuscripciones Anuales
| When you cancel | Refund |
|---|---|
| Within 7 days | Full refund — 100% |
| Days 8–30 (if not downloaded) | Full refund — 100% |
| Days 31–90 | Prorated — unused months |
| After 90 days | Cancel future renewals only |
| Unintended auto-renewal | Full refund within 5 days |
To cancel: Email ljrivas9745@gmail.com with subject “Cancel Subscription.”
How to RequestCómo Solicitar
Email ljrivas9745@gmail.com — subject: “Refund Request — [order number]”
Include: name, purchase email, order number, purchase date, product purchased, and brief description of the issue.
We’ll respond within 2 business days to confirm receipt.
Once approved, refund issued within 5 business days to your original payment method.
California Consumer RightsDerechos del Consumidor en California
This policy complies with California Civil Code §1723, CLRA (§§1750–1785), and UCL (B&P §17200). Nothing here waives your statutory consumer rights. Contact the California DCA at dca.ca.gov if you believe consumer protection law was violated.
ContactContacto
Pacific Build Compliance — Refund RequestsSolicitudes de Reembolso
Subject: “Refund Request — [order number]” · Response: 2 business days
Asunto: “Solicitud de Reembolso — [número de pedido]” · Respuesta: 2 días hábiles